The Chartered Institute of Customer Relationship Management, offers Direct Certification or Membership without exams are based on skills, qualifications and work experience.
The CICRM Governing Council has recently approved direct membership or fast track membership system, which comprises the following membership categories:
a. Associate Member
b. Chartered/ Full Member
The Direct Membership Requirements are for Graduates i.e., B.Sc, B.Ed, BA, HND, M.Sc, MBA, MA, or equivalent certificate holder in management in Social Sciences, Arts, Humanities or professionals holders of ACA, ANAN, NIM, ANIM, BEEC, ACIWM, ACISM, ACIPS, APCON, ACII, ACIPM, ACIT, ANIPR with minimum of 2 years working experience in the area of Customer Care, Customer Services, Customer Relationship Management, Front Deck Officer, Call Center Management etc.
All new membership applications are approved by the National Council on a weekly basis.
The following documents will be required:
1. Registration form duly filled and signed
2. Copies of all academic certificates
3. Copies of all professional certificates
4. Copies of other qualification and testimonials
5. Detailed curriculum vitae
6. Copy of national identification card or passport
Members of the Institute shall pay annual subscription fee: Associate N5,000, Full member N10,000
A. An Associate Membership:
An Associate Member is an individual who is working in the field of customer care, Call Center management, customer relation; customer services, front deck officer etc at entry level or with less than 2 years experience. As an Associate Member you are entitled to receive all communication circulated by CICRM and can have access to the member?
Application Form: N5,000
Membership Fee: N55,000
Total payable: N60,000
B. Chartered/Full Membership
A Full Member is an individual who is working in the field of customer care, Call Center management, customer relation; customer services front deck officer with more than 5 years experience. Full Members are invited to attend at meetings organised by CICRM and serve on any Committee. Full Members has voting rights at any AGM or other formal meetings organised by CICRM. Full Members are encouraged to use the initials MCICRM after their name in any correspondence.
For further information please send your current CV or certification assessment to our email:
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